“I’ve got some ocean front property to sell you”.
This was said to me today by a Costco cashier. Thus ends a week of both some really awesome, and some really crappy customer service we’ve experienced. I’ll start with the crap first.
When we shop at Costco, we never walk out of there without spending hundreds of dollars. Since we have a large family it makes sense for us to buy food in bulk. It’s usually (but not always) the cheapest route, but most importantly: it’s the most convenient for us. It’s not unusual for us to go through a dozen GALLONS of milk in a week.
Occasionally we get a cashier who gets overwhelmed by our overflowing flatbed or multiple carts. Most of the time I make jokes or try to engage the poor cashier in idle chat to lighten the mood. Jack and I almost always shop together and we both unload the cart and will assist with reloading it if feasible. Jack’s careful to keep heavy items in the cart/flatbed and turn the UPC’s where they can scan them easily with their little scanner gun. We understand that overwhelmed feeling. Boy do we. Especially around the time they give us our total.
So today the cashier asked if we wanted boxes to carry out our purchases. As always I spare them the hassle and just ask them to box the small stuff. This must have been the straw that broke the camel’s back for this cashier because it was quite obvious my saying, “Just the small stuff please” offended her. She rolled her eyes and made a huge spectacle of looking under her counter for a box. Then she slammed the one she picked down on the counter and started tossing my food into it. I watched in shock.
When she got to the grapes, she tried to fit it in the box, it wouldn’t go, so she snatched them up again and slammed them down on the counter next to the box. At this point I’m getting annoyed myself. I don’t want WINE when I get home, thanks very much. I thought for a moment how I wanted to handle this as I didn’t want her throwing around our stuff anymore. I decided direct was the best approach:
Me: “Having a bad day?”
Cashier (very sarcastically): “Ohhh EVERY day at Costco is a WONDERFUL day!”
Cashier: “And if you believe that, I’ve got some ocean front property to sell you…”
I should have asked, “In Arizona?”
She went back to throwing my food around. I was so stunned I just kept my mouth shut and didn’t say another word to her. Jack missed it all because he was still unloading our purchases on to the conveyor, organizing as he went as he always does to make things easier on the cashier.
I mean it’s one thing to be frustrated or unhappy about your job, your day, having to ring up over $500 worth of food, but come on. In our current economy, she’s lucky to have a job and whatever her issue was, wasn’t MY damn fault. I thought of a few things I could have said to her. I even thought about telling her to stop touching my stuff since she couldn’t stop throwing it around. But I was in a good mood, and I really didn’t want her to bring me down. Most of the stuff we bought was pretty durable anyway.
I did complain about her at the customer service desk though. Despite having one other bad experience at Costco, I really LIKE Costco. I love seeing what new things they’ll have on display, I love the free samples, I even love the way our Costco smells (coffee & baked bread.. mmmm). Most of the employees are very friendly, and on many occasions they’ve thanked us for “helping the economy” (lol).
I don’t think this cashier realized HOW she offended me. I wasn’t offended for me, or my grapes. I was offended that she’d speak so rudely about her own employer and try to give me the impression that Costco sucks. I’ve never worked there so I can’t say from experienced, but I’ve been told it’s not a bad place to work. And one thing I’ve noticed is most of the workers I see have been there several years (their name tags all say what year they started). What if that was my first time there? I might have never come back.
Tomorrow Hopefully some time this week, I’ll get around to the AWESOME experience we had. Hint: Pat Moore Quality Cars